top of page

                                                    

                                                   

                                                                                            Shipping Policy                                                         

                                                                       Calicose

​

General Information

  • We work to ship out orders as soon as possible.

  • We do worldwide shipping

  • standard shipping time in Canada 3-5 Day, USA/Other Countries 10-15days/ India 4-8 days

  • Tracking for your order is emailed to you once your order is shipped out. Tracking updates are available typically within 1 day of shipping out.

  • If your tracking shows that your package has not been delivered and there seems to be an unexplained delay in the delivery of your package, please feel free to contact us and we would be happy to help you.

  • If you wish to reship an unclaimed, refused, or deliverable package you are responsible for the new shipping cost.

  • We are not responsible for lost, misdelivered, or stolen packages, or packages that were sent to the address that was entered in at checkout that the customer failed to correct. If your tracking shows that your package has been delivered, please check with your neighbors and family members to make sure they did not receive it by mistake. Then feel free to file a claim with the appropriate delivery service.

  • We are not responsible for return shipping costs when returning items for a refund or for lost returns. When shipping a return without the label we provide, we recommend purchasing tracking and keeping shipping receipts for your records.

  • For Products which is custom made, the shipping timing will be longer compared to normal.

Domestic Shipping Information

  • Our shipping options for shipping within the Canada and U.S. are as follows. Business days are Monday through Friday only and do not include national holidays.

    • standard shipping with estimated delivery within 15-20 business days.

    • ​Free shipping in India. Canada(Brampton & Mississauga) 10 $ other areas in Canada 20 $ /USA  According to weight.

    • We use  most economical shipping method, which can include but is not limited to services available through Canada Post, DHL, USPS, or FedEx

  • Paid shipping costs are calculated at checkout and are based on the weight of your package.

  • We are not responsible for the package once tracking shows that the package has left our Store.

  • Once the package has left our store, Express packages are guaranteed to be delivered within the  5 business days.  Please contact us if you have any concerns about an express package delivery.

International Shipping Information

  • All international packages are shipped via DHL and the various options available. Rates are based on destination and package weight.

  • Delivery times for international packages vary greatly depending on the final destination and can take up to 6 weeks from the time it has shipped until it is delivered.

  • International orders are subject to duties/customs fees. We do NOT collect these fees at checkout and if applicable, may be collected at time of delivery. Calicose is not responsible for these fees.​

    • Refuse Package
      If your package cannot be delivered, is unclaimed, or is refused, you are responsible for the following:

    • Original and return shipping costs.

    • Duties, taxes and other customs charges that are incurred on the package for both the original and return shipments.

    • The amount of these charges will be subtracted from your merchandise refund.

For more information please feel free to contact us or for information concerning returns please see our return policy.

bottom of page